Privacy Policy

Important note

This policy is written for a North American training site and should be reviewed by qualified privacy or legal counsel before final publication.

It explains Pacific Drone privacy practices in practical terms and does not limit rights that cannot be limited under applicable law.

Responsible business

Pacific Drone is responsible for personal information under its control.

Privacy questions or requests may be sent to [email protected].

Data collected

Pacific Drone may collect information needed to provide training, operate accounts, process purchases, and improve services.

• Contact details such as name, email address, phone number, and billing information.
• Account details such as username, password status, course enrollments, progress, quiz results, completions, and support history.
• Purchase details such as products ordered, transaction records, refund status, tax information, and payment confirmation details.
• Technical details such as IP address, browser, device, operating system, pages viewed, referring pages, approximate location, cookie identifiers, and usage logs.
• Communications you send to Pacific Drone, including support requests, scheduling information, feedback, and legal notices.

Use purposes

Pacific Drone uses personal information for business and training purposes.

• Create, secure, and manage accounts.
• Deliver courses, track progress, provide support, and administer certificates or completion records.
• Process payments, taxes, refunds, chargebacks, and accounting records.
• Send service messages, policy updates, purchase confirmations, scheduling details, and support responses.
• Improve course content, platform performance, security, analytics, marketing, and customer experience.
• Meet legal, regulatory, tax, fraud prevention, dispute resolution, and enforcement obligations.

Third-party providers

Pacific Drone may share personal information with service providers that help operate the business, including hosting, payment, analytics, email, scheduling, customer support, video delivery, security, accounting, and advertising providers.

Service providers are expected to use information only for the services they provide to Pacific Drone, subject to their own legal obligations and policies.

Payment processor and card numbers

Payments are handled through third-party processors such as Stripe.

Pacific Drone does not store full payment card numbers on its own systems. Payment processors may collect, process, and store payment details under their own terms and privacy policies.

Cookies, analytics, ads, and consent

Pacific Drone may use cookies, analytics tools, advertising pixels, and similar technologies to operate the site, remember preferences, measure performance, understand usage, and support marketing.

Where required, Pacific Drone will request consent before using non-essential cookies or similar technologies.

You may withdraw consent, adjust browser settings, use available cookie controls, or opt out through supported analytics or advertising controls. Some features may not work properly if cookies are disabled.

Cross-border processing

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where Pacific Drone or its service providers operate.

Information handled outside your province, state, or country may be subject to the laws of that jurisdiction.

Retention

Pacific Drone keeps personal information only as long as reasonably needed for the purposes described in this policy, including training records, support, accounting, tax, legal, security, and dispute needs.

Retention periods may vary by record type, legal obligation, and business need.

User rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.

You may contact [email protected] to make a privacy request. Pacific Drone may need to verify your identity before responding.

Marketing unsubscribe

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting Pacific Drone.

Pacific Drone may still send transactional or service messages related to your account, purchases, training, support, or legal notices.

Security

Pacific Drone uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No website, platform, email, or storage system can be guaranteed completely secure.

Breach response

If Pacific Drone becomes aware of a privacy or security incident involving personal information, it will assess the incident and take steps that are reasonable in the circumstances.

Where required by law, Pacific Drone will notify affected individuals, regulators, or other required parties.

Minors

Pacific Drone services are not intended for children to use without appropriate parent or guardian involvement.

If you believe a minor has provided personal information without appropriate permission, contact [email protected].